Shipping & Delivery
Most items are in stock and available for immediate shipping.
Most orders will ship FedEx or UPS however some items require freight/pallet shipment. - Internet and catalog pricing is subject to change without prior notice.
For products with case packs, a $10.00 handling fee is added to orders if the quantity ordered is not a complete case. Inspect All Packages and Products Upon Delivery
Open and inspect all packages for damage upon delivery.
Freight Shipments: Note any damage to the packaging on the bill of lading before the driver leaves.
If product damage is found or suspected:
1. Save ALL packing materials. This includes inner and outer boxes and all packing materials. If possible take pictures of the damaged product and packaging.
2. Notify us within five (5) business days of delivery
Any damage not reported within five (5) business days of delivery becomes the responsibility of the customer.
Privacy & Security
Your credit card will be charged by PayPal. "PayPal * GreenTrade " will appear by the charge on your credit card statement. To process your order, GreenTrade will have access to your address, email, and phone number. Your phone number may be used in relation to your order, but will never be used to deliver unsolicited commercial messages to you.
Returns & Replacements
Please review our Return Policy before completing these steps Standard Package Shipments (UPS/FedEx delivery):
May use our Return Form Please fill out this form completely and return it with your package. Returns will not be accepted without a the Return Form. Failure to fill in all required fields will delay the processing of your return.
Freight/Pallet Shipments (including display cases):
Please contact us so an RMA number can be generated for your return. Clearly write/label all sides of the shipment with the assigned RMA number. Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
Please allow 15 days from the date we receive the return for inspection and credit where due.
We prefer that our customers place orders on our website or call us to order. When orders are placed through these methods, we are comfortable that our customers know what to expect in regards to lead times, shipping charges and other pertinent information. We also understand that certain institutions only use purchase orders. It's never a problem for us to reference your PO number on our orders. You may enter that number in the notes field on our website, or give it to the Customer Service Specialist at our 800 number when placing your order.
Visa, MasterCard & American Express credit cards.
Prepay by Check or Money Order - Phone/Fax Orders Only
PayPal Checkout - Complete your GreenTrade order using PayPal Checkout.
After registration you can truck status of your order from your account.
Updating Account Information
You can update your personal information, address, contacts and password from "My Account" section.